Is your Small to Mid Sized Business
Let us worry about your IT problems
Proactive Managed IT Support Services for Small & Medium Business
Let someone else worry about your network so you can focus on your business. With Zycom's IT Management as a Service, your technical support challenges will be handled competently and efficiently allowing you to focus your valuable time on more important issues. Working together, your organization gains access to enterprise level support services at a price you can afford.
Having IT support issues again?
Consumerization of your enterprise business is real
Our service delivery experts are thought leaders
Transforming the Enterprise with innovation in technology
We bring professional services expertise to bear in augmentation of your IT business initiatives through IT innovation in 3rd Platform technologies like cloud, hyper-converged platforms, and mobile computing via virtual desktop infrastructure (VDI). We collaborate and listen to you to help plan, design and execute the right enterprise solution to solve your IT business challenges while ensuring your business maintains market leadership without interruption to your environment.
Augmenting the convergence of business
with technology drives IT value
It was a big night for Zycom at the 2017 CDN Channel Elite Awards Gala on September 27, 2017 in Woodbridge, Ontario. We’re excited to announce that Zycom was recognized as finalists for our top projects completed in 2016. Zycom ended up taking home a Gold award in two categories and a Bronze award in another category.
National honours were awarded to Zycom for:
GOLD for Best Enterprise Solution. This award honours the solution provider that has created the most innovative problem-solving hardware, networking, mobile, cloud, big data or software-defined solution for an enterprise, defined as a company or department with 251 seats or more using the solution. This solution should include advanced technology products and software.
Why we won:
This was awarded to us for our project work on a scientific research company looking to digitally transform their production data centre and DR colocation facility. Zycom came in with their services and project management team along with Nutanix solutions and consolidated the organization’s IT footprint in production from 313 rack units to 42 and reduced hydro consumption by over 50%.
Using the built-in Nutanix WAN optimization for data replication, we were able to improve the disaster recovery optimization and eliminate multiple WAN acceleration appliances further reducing OPEX and maintenance by over $15,000 per year.
Whilst the organization is not centered on revenue generation and more research, the cost reductions achieved through transforming their IT enable the client to reinvest in people to deliver more research innovation with improved performance and analytics for processing in a timelier fashion to support safety, security, health, environmental and clean energy technologies.
Read the full announcement here.
GOLD for Best Small Business Solution. This award honours the solution provider that has created the most innovative and problem-solving hardware, networking, mobile, cloud, big data or software-defined solution for an organization or department with up to 100 seats or less using the solution.
Why we won:
Zycom through its digital transformation approach saved an Ontario Town 30% on its monthly IT management operating costs. Zycom was immediately tasked to develop a plan to upgrade systems to support the newest version of Vadim, improve data protection, and to enhance user productivity. Using a structured approach, Zycom rolled in their service desk, operations, project management and enterprise project delivery teams to assess the Town’s IT infrastructure.
The result was a prioritized road map to transform IT operations by introducing cloud-based services (Office 365 and Backup as a Service), on premise hyper-converged infrastructure (HCI), and enhanced security. Learn More
Huge shout out to our entire Managed Services team and project teams for making this one a GOLD winning solution!
Read the full announcement here.
BRONZE for Best Mid-Market Solution. This award honours the solution provider that has created the most innovative and problem-solving hardware, networking, mobile, cloud, big data or software-defined solution for a mid-size organizations or department with 101 to 250 seats using the solution.
Why we won:
Zycom provided KFL&A Public Health a Workforce transformation solution leveraging the Nutanix hyper-converged infrastructure (HCI) platform to reduce costs integrated with VMware Horizon View for the VDI broker, Mellanox for Top of Rack (ToR) networking with Zycom professional services. We effectively built a pre-production environment for KFL&A with the client not having to invest in any infrastructure for months until the business case had been approved internally. Once we received the necessary approvals we simply migrated the long term PoC environment onto procured production infrastructure in a few hours.
Remote offices were a key consideration for moving to the VDI solution proposed by Zycom. With three remote offices of which some have internet bandwidth challenges, KFL&A needed to not only transform their service delivery but improve support and performance to remote staff. The Performance of the Nutanix platform and ease of Remote Access leveraging Horizon View with the PCoIP protocol was the answer.
Read the full announcement here.
Needless to say, we are pretty excited right now to be recognized for our work in all three Canadian market segments. We’re on a digital transformation mission leading with companies like Nutanix, Dell EMC, Sureline Systems and VMware to name a few. All three of our projects that won us recognition, included our professional services or managed services involvement, ROI for the customers, and the Nutanix Cloud Ready platform as the core digital transformation solution.
Not once… not twice… not even three times… but four times in a row we’ve been recognized as the leading partner for Nutanix at the .NEXT Nutanix 2017 Partner Awards! “We are honoured for a 4th time to be the recognized thought leaders in digital transformation of IT by the industry’s leading enterprise cloud platform provider, Nutanix.”, said Terry Buchanan, Vice President Technology & General Manager, Zycom.
“We started our journey of disruption with Nutanix in 2013,” said Buchanan. “We share this 4th Partner of the Year recognition with all of our customers who have made the journey with us and whom continue to benefit from disrupting their business as usual. We’ve embraced amazing growth with Nutanix over the past 4 years and our partnership has proven unmatched thus far.”
|Learn More about Nutanix|
|Nutanix .NOW 2016: Partner Awards|
|Nutanix .NOW 2015 Partner Awards|
|Nutanix .NOW 2014 Partner Awards|
Zycom’s VDI Use Case Analysis service helps clients accelerate VDI deployments while reducing infrastructure costs by analyzing actuals and not making assumptions. Zycom continues to lead service delivery transformation with our clients via virtual desktop infrastructure to improve user experience in mobile consumerization of IT while reducing the demands on IT departments.
Mention VDI-promo for a $1,000 discount towards your own custom analysis
Zycom Managed IT Services
Established in 1998, Zycom has evolved into one of the Canada’s premier providers of enterprise and SMB computing solutions with offices servicing Brockville, Belleville, Kingston, Montreal, Ottawa, Toronto and South-Western Ontario. Zycom delivers customer focused IT solutions across multiple markets. We are recognized leaders in hyper-converged cloud ready platforms.
Our customer’s businesses, whether small, mid-sized or large, span the entire sector from Education, Healthcare, Manufacturing, Not for Profit, Private, Public, all levels of Government and Department of National Defense. We provide a full range of cloud services, managed services, procurement and professional services across our three focus areas in 3rd Platform virtualization & cloud, Infrastructure, and Network & Security.
At Zycom we provide our people with the opportunity to grow and think outside the box. Our philosophy is to listen to our customers and challenge our capabilities every day. To feel the excitement as you leverage your entrepreneurial spirit. To explore and discover new and emerging technologies and encapsulate our people, our skills, our partners and our experience as a working team to deliver leading, end to end IT solutions for our valued customers.
Certifications held by our team
Years of Experience on our technical team
Years in Business
From the advent of the hypervisor, we have been working with companies to transform their physical server environments into efficient virtual server workloads. We continue to virtualize our SMB and enterprise client’s physical infrastructures and for those that are already virtualized we help sustain, optimize, manage and migrate or upgrade hypervisor solutions to meet the demands of the business.
Virtual Server provides customers with the compute and storage resources they need to power their IT infrastructure. Hosted from Tier 3 datacenters that guarantee 99.999% uptime, these services are secured by 256-bit encryption and constant monitoring. Best of all, the service is billed in monthly payments based on your actual requirements. With Zycom’s Virtual server, you can save up to 60% over traditional infrastructure’s total cost of ownership (TCO), and up to 20% over other virtualization solutions.
Zycom uses proven methodology and expertise in Virtual Desktop Infrastructure (VDI) and desktop operating systems to help transform our client's end user computing environments in to flexible, easy to manage Desktop as a Service (DaaS) solutions for your workforce.
Our internal technical resources work with our clients to rapidly assess existing desktop computing infrastructure requirements and translate them through technology modeling into reference DaaS architecture powered by Virtual Hosted Desktops (VHD). Combined with powerful user virtualization tools and processes, businesses quickly realize a modern user productivity solution complete with remote access capabilities.
Zycom's Student Transportation solution plays a vital role in ensuring that business critical systems are always on. We monitor, protect and secure business management applications and provide maximum uptime which is required as these organizations are responsible for providing an invaluable service. Our deployments and continuing support models include Hosted, Shared and On Premise. These models allow Zycom Technology to deliver a common thread including proactive maintenance services through our flat-rate IT Support Service. Our solutions allow for the improvement of service, the reduction of operating costs and the mitigation of business risks. Clients focus on the core business competency and we remove the worry about the technology to power core functions.
Leverage our data centre management expertise combined with automated 24x7 monitoring and patch management to offload mundane tasks from your IT teams so you can refocus on service delivery and application support. We have the ability to monitor and manage network attached devices, operating systems, severs, storage, backups, hypervisors, databases, firewalls, switches, your internet and more. Our team scrubs your network for issues before they arise, alert you to them and can provide remedial action as required.
Our seasoned Project Management Office (PMO) works with our customers on all IT projects to provide detailed project management. They mitigate risk for you and ensure your projects are delivered on time and on budget. At the front of service delivery, the PMO works to coordinate and schedule with your team, our professional services team and third party service providers ensuring continuance of your operations.
You’ve transformed end user computing inside your organization from traditional physical PCs to a true mobile workforce accessing workflows and data from anywhere anytime. With the reduction in end user support requirements you want to enable your team to serve the business better. Let Zycom as experts in VDI manage your virtual desktop infrastructure for you for a fixed rate per month so you can focus on your business.
Immediate support is a requirement for today’s businesses. With IT Management Services, your company can have access to help desk personnel that can solve issues over the phone. Our IT support services team will keep an eye on your servers, workstations and network equipment 24/7/365. If any tech support is required, we have the IT experience and the supply channels to get the job done properly and quickly.
Data Centre transformation is well under way with the rapid adoption of hyper-converged solutions helping to enable 3rd Platform computing. We were pioneers in developing and deploying use cases for hyper-converged technology and are recognized as thought leaders in hyper-converged. We can help you transform your legacy 2nd Platform computing platforms into the modern computing era and enable you to save operational expense and start your journey to your cloud with ease.
Virtualizing Server workloads have made Information Technology departments vastly more productive, and easier to manage. Ensuring that your business critical virtual workloads are resilient to real world threats has been traditionally cost prohibitive…until now. Zycom’s Anything as a Service (ZXaaS), leveraging our shared private cloud, provides your business with a lower cost alternative to owning and managing DR assets, bundled for you as a monthly low cost Disaster Recovery solution (ZXaaS-DR).
Before rolling out a new technology solution into your business you need assurances that user experience will remain high. We work with you to provide detailed design services for IT architecture and assist in deploying pilot or proof of concept environments to validate pre-production solutions prior to adoption.
One of our most common asks is to deploy VDI in a pilot environment to best practices for our customers to get them ready for user adoption and testing.
Your backups of your data are as critical as the data itself given compliance and auditing and off site data requirements. Tapes are labour intensive, inefficient and do not scale to the demands of the current business. Zycom provides a backup and data recovery solution as a service (ZXaaS-BU) solution inclusive of all required software to backup your critical data, a local on premise disk appliance for quick recovery, and offsite cloud storage options to our cloud of other clouds for survivability post a disaster.
Cloud means something different for every organization and we work with you in a consultative role to help you define your cloud requirements. From cloud readiness assessments and cloud governance to private and hybrid cloud designs, we prepare you for your journey to the cloud.
Articulating a baseline of your current state environment and your business needs helps to mitigate risk for all your IT projects. We can help you with plan for migrations, version upgrades, conducting best practice health checks, ascertain fit for new technology applications and addressing migration of virtual workloads to the cloud. Perhaps you need assistance with a gap analysis or strategic IT roadmap. We have the expertise to assist.
Toronto - Head Office
5000 Yonge St., Suite 1901
1 Rideau St. Suite 700,
ON K1N 8S7