Zycom Technology Inc. provides professional services and technology expertise for all phases of the network life cycle. In order to meet the challenge of providing consistent, quality service, we staff each project with a complement of network systems engineers who have the requisite technical and management experience. Zycom Technology Inc. works with the client to create a plan that defines what will be delivered as well as how success or completion will be measured. Zycom Technology Inc. assures the quality of its projects by having its service management team work closely with the client in all aspects of delivery. Zycom Technology Inc. also conducts regular content and progress reviews to guarantee that projects meet stated objectives.
Network Operations
Zycom Technology Inc. also assists its clients with the ongoing tasks necessary to keep their networks fully operational. We have considerable experience client/server networks running both Internet (TCP/IP) and workgroup (Novell and Microsoft) protocols. Specific operations activities include:
- Network administration, including management of user accounts, service level monitoring, and network accounting practices
- Network utilization analysis, involving ongoing measurement of network activity against established network baselines
- Ongoing documentation of physical assets, logical topologies, policies and procedures
- Network troubleshooting, fault detection, isolation, repair and restoration
- Alarm management, problem diagnosis, and dispatch of service resources
- Network backup, including disaster recovery procedures
- Routine moves, additions, and changes
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