Help Desk is an essential part of business operations to minimize down time for employees. Zycom Technology understands the importance of your infrastructure's availability, prompt problem resolution, courteous and professional client service to ensure that your staff's time-on-task and focus is optimized.
Zycom Technology has a full suite of Help Desk services that we can customize to best suit your organization's requirements, from off-loading technical calls, escalation, and problem management tracking to name a few. Zycom Technology Help Desk services include:
- Pre-qualified and Certified phone support staff
- Guaranteed 80% First-Call Resolution
- Call reports
- Local or 1-800 number support
- Skills-based Routing
- Flexible support hours
- Remote Monitoring and Problem Management (VPN)
- Problem Management Tracking
- Web-based Ticketing
- Escalation Procedures and Follow-up
- Analysis and Reporting
- Highly skilled Technical Staff
Zycom Technology's Help Desk services can assist in resolving your following organizational stresses:
- Spare Parts Replacement, to optimize the life cycle of your Laptops, Desktops & Servers
- Warranty Repair and Downtime, Zycom Technology can provide you with loaners
- Immediate problem diagnosis and dispatch to ensure that your emergencies are addressed and resolved with minimal amount of downtime
- Scheduled Maintenance to alleviate the sometimes confusing patch management system to ensure that your network is current and secure
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