CAREERS

Help Desk Specialists
Provide support to staff on all company supported applications.

Troubleshoot computer problems and determine source, and advise on appropriate action.

Complete application project-based work.

PRIMARY RESPONSIBILITIES

• Answer staff questions in person and via phone on all company supported applications.
• Troubleshoot computer problems.
• Determine source of computer problems (hardware, software, user access, etc.).
• Advise staff on appropriate action.
• Serve as liaison between staff and the technology department to resolve issues.
• Work one-on-one with staff on application projects.
• Document resolutions for future reference.
• Other duties as assigned.

ADDITIONAL RESPONSIBILITIES

• Perform hardware and software installations.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new company staff.

KNOWLEDGE AND SKILL REQUIREMENTS
Must have strong soft skills and people oriented. Must be able to work with staff in a positive and professional manner while under pressure. This is normally acquired though 3 – 5 years of helpdesk experience. Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.

Advanced knowledge of company supported applications i.e. Microsoft Office and the ability and willingness to learn and support new applications.

Strong Networking fundamentals knowledge

Bilingualism English / French mandatory.

WORKING CONDITIONS
Working conditions are normal for an office environment.