Professional IT Project Service Delivery & Management
We build delivery capability for technologies that are crossing the chasm of adoption to provide on premise and/or off premise anything as a Service (XaaS) solutions to our clients.
We understand IT is more than just hardware, software, or people, it’s a complete cycle to manage,
support and optimize the growth and demands of your organization.
How you choose to deploy your IT infrastructure speaks volumes about how responsive your organization is,
how productive your people are and how successful you will be!
We develop long-term business partnerships with our customers ensuring we fully understand your business needs.
Bringing you thought leadership from our ranks to augment your IT teams to be more agile in service delivery.
This on-going commitment to a trusting relationship coupled with industry-leading technology solutions
and customer-value services makes Zycom a reliable, one-stop solution partner for your mission-critical enterprise needs.
From the advent of the hypervisor, we have been working with companies to transform their physical server environments into efficient virtual server workloads. We continue to virtualize our SMB and enterprise client’s physical infrastructures and for those that are already virtualized we help sustain, optimize, manage and migrate or upgrade hypervisor solutions to meet the demands of the business.
Virtual Server provides customers with the compute and storage resources they need to power their IT infrastructure. Hosted from Tier 3 datacenters that guarantee 99.999% uptime, these services are secured by 256-bit encryption and constant monitoring. Best of all, the service is billed in monthly payments based on your actual requirements. With Zycom’s Virtual server, you can save up to 60% over traditional infrastructure’s total cost of ownership (TCO), and up to 20% over other virtualization solutions.
Zycom uses proven methodology and expertise in Virtual Desktop Infrastructure (VDI) and desktop operating systems to help transform our client's end user computing environments in to flexible, easy to manage Desktop as a Service (DaaS) solutions for your workforce.
Our internal technical resources work with our clients to rapidly assess existing desktop computing infrastructure requirements and translate them through technology modeling into reference DaaS architecture powered by Virtual Hosted Desktops (VHD). Combined with powerful user virtualization tools and processes, businesses quickly realize a modern user productivity solution complete with remote access capabilities.
Zycom's Student Transportation solution plays a vital role in ensuring that business critical systems are always on. We monitor, protect and secure business management applications and provide maximum uptime which is required as these organizations are responsible for providing an invaluable service. Our deployments and continuing support models include Hosted, Shared and On Premise. These models allow Zycom Technology to deliver a common thread including proactive maintenance services through our flat-rate IT Support Service. Our solutions allow for the improvement of service, the reduction of operating costs and the mitigation of business risks. Clients focus on the core business competency and we remove the worry about the technology to power core functions.
Leverage our data centre management expertise combined with automated 24x7 monitoring and patch management to offload mundane tasks from your IT teams so you can refocus on service delivery and application support. We have the ability to monitor and manage network attached devices, operating systems, severs, storage, backups, hypervisors, databases, firewalls, switches, your internet and more. Our team scrubs your network for issues before they arise, alert you to them and can provide remedial action as required.
Our seasoned Project Management Office (PMO) works with our customers on all IT projects to provide detailed project management. They mitigate risk for you and ensure your projects are delivered on time and on budget. At the front of service delivery, the PMO works to coordinate and schedule with your team, our professional services team and third party service providers ensuring continuance of your operations.
You’ve transformed end user computing inside your organization from traditional physical PCs to a true mobile workforce accessing workflows and data from anywhere anytime. With the reduction in end user support requirements you want to enable your team to serve the business better. Let Zycom as experts in VDI manage your virtual desktop infrastructure for you for a fixed rate per month so you can focus on your business.
Immediate support is a requirement for today’s businesses. With IT Management Services, your company can have access to help desk personnel that can solve issues over the phone. Our IT support services team will keep an eye on your servers, workstations and network equipment 24/7/365. If any tech support is required, we have the IT experience and the supply channels to get the job done properly and quickly.
Data Centre transformation is well under way with the rapid adoption of hyper-converged solutions helping to enable 3rd Platform computing. We were pioneers in developing and deploying use cases for hyper-converged technology and are recognized as thought leaders in hyper-converged. We can help you transform your legacy 2nd Platform computing platforms into the modern computing era and enable you to save operational expense and start your journey to your cloud with ease.
Virtualizing Server workloads have made Information Technology departments vastly more productive, and easier to manage. Ensuring that your business critical virtual workloads are resilient to real world threats has been traditionally cost prohibitive…until now. Zycom’s Anything as a Service (ZXaaS), leveraging our shared private cloud, provides your business with a lower cost alternative to owning and managing DR assets, bundled for you as a monthly low cost Disaster Recovery solution (ZXaaS-DR).
Before rolling out a new technology solution into your business you need assurances that user experience will remain high. We work with you to provide detailed design services for IT architecture and assist in deploying pilot or proof of concept environments to validate pre-production solutions prior to adoption.
One of our most common asks is to deploy VDI in a pilot environment to best practices for our customers to get them ready for user adoption and testing.
Your backups of your data are as critical as the data itself given compliance and auditing and off site data requirements. Tapes are labour intensive, inefficient and do not scale to the demands of the current business. Zycom provides a backup and data recovery solution as a service (ZXaaS-BU) solution inclusive of all required software to backup your critical data, a local on premise disk appliance for quick recovery, and offsite cloud storage options to our cloud of other clouds for survivability post a disaster.
Cloud means something different for every organization and we work with you in a consultative role to help you define your cloud requirements. From cloud readiness assessments and cloud governance to private and hybrid cloud designs, we prepare you for your journey to the cloud.
Articulating a baseline of your current state environment and your business needs helps to mitigate risk for all your IT projects. We can help you with plan for migrations, version upgrades, conducting best practice health checks, ascertain fit for new technology applications and addressing migration of virtual workloads to the cloud. Perhaps you need assistance with a gap analysis or strategic IT roadmap. We have the expertise to assist.
# of IT Projects completed per year
# of Certifications held by our team
# of Hyper-Converged nodes installed
# of PCs assessed for VDI conversion
Project Delivery Services
Our team prides ourselves on being thought leaders in 3rd Platform computing delivery including hyper-converged platforms, cloud and VDI. Our Professional Services Organization (PSO) delivery architects and consultants have decades of enteprise deployment experience and the latest in technoogy training to compliment your enteprise project requirements. All projects are delivered with project management via our Project Management Office (PMO) to ensure risk mitigation and quality assurances that your project is delivered on time and on budget. From Assessments, design, proof of concepts through to implementation and optimization we augment your business project requirements with expert people to maximize your return.
Remote Monitoring and Management (RMM) Services
Leverage our data centre management expertise combined with automated 24×7 monitoring and patch management to offload mundane remedial maintenance tasks from your IT teams so you can refocus on service delivery and application support. We have the ability to monitor and manage network attached devices, operating systems, severs, storage, backups, hypervisors, databases, firewalls, switches, your internet and more. Our team scrubs your network for issues before they arise, alerting you to them and can provide remedial action as required.
Private Cloud Multi-Tenant Services
We offer cloud services to compliment your enterprise use cases like backup and recovery, offsite compliance, disaster recovery, development and beyond. Our own branded cloud services for the Enterprise market are branded Zycom Anything as a Service (ZXaaS). These services include Backup as a Service (ZXaaS-BU), Disaster Recovery as a Service (ZXaaS-DR) and Virtual Servers as a Service (ZXaaS-VS). We also broker 3rd party cloud services like Microsoft Office 365 to make your email more reliable and make your workforce more productive & Microsoft Azure storage and server resources. Complimented with professional Project Delivery services, we help you with migration and support services for each cloud solution.