Zycom Technology Inc. provides professional services and technology expertise for all phases of the network life cycle. In order to meet the challenge of providing consistent, quality service, we staff each project with a complement of network systems engineers who have the requisite technical and management experience. Zycom Technology Inc. works with the client to create a plan that defines what will be delivered as well as how success or completion will be measured. Zycom Technology Inc. assures the quality of its projects by having its service management team work closely with the client in all aspects of delivery. Zycom Technology Inc. also conducts regular content and progress reviews to guarantee that projects meet stated objectives.

Network Planning

Zycom Technology inc. provides clients with strategic and tactical reviews of their current network operations and future network requirements. Network planning services encompass the following elements:

• Defining client business requirements
• Developing strategic information architectures
• Performing network baseline audits
• Preparing capacity plans for the physical network, logical transport and services
• Selecting preferred technology
• Conducting network security audits and planning

Network Design

The network design services assist clients with their physical, logical and operational network infrastructures. These services produce detailed network specifications and implementation tactics necessary to achieve clients' business objectives. Zycom Technology Inc. provides clients a set of working papers that identify the specific technologies to be used and how these technologies will be configured and implemented. These services also take into consideration how the new technology will integrate into the client's existing hardware and software and how it will be managed on an ongoing basis. Our network design services include:

• Defining functional requirements
• Developing multi-vendor integration plans
• Preparing technical design documentation
• Developing engineering specifications and documents
• Preparing RFP specifications or other make/buy criteria
• Providing detailed component purchasing lists

Network Implementation

The network implementation phase includes value-added services, such as IP addressing, router configuration, and project management. Zycom Technology Inc. has built significant implementation expertise in integrating new networking systems without disrupting ongoing business operations. Zycom Technology Inc. customizes its implementation plans for each client, so that they may include the following activities:

• Deploying high-speed backbone networks
• Integrating network management platforms
• Building network operations and management centers
• Implementing remote access technology
• Re-configuring and upgrading network elements, systems and facilities

Network Operations

Zycom Technology Inc. also assists its clients with the ongoing tasks necessary to keep their networks fully operational. We have considerable experience client/server networks running both Internet (TCP/IP) and workgroup (Novell and Microsoft) protocols. Specific operations activities include:

• Network administration, including management of user accounts, service level monitoring, and network accounting practices
• Network utilization analysis, involving ongoing measurement of network activity against established network baselines
• Ongoing documentation of physical assets, logical topologies, policies and procedures
• Network troubleshooting, fault detection, isolation, repair and restoration
• Alarm management, problem diagnosis, and dispatch of service resources
• Network backup, including disaster recovery procedures
• Routine moves, additions, and changes

Network Optimization

Zycom Technology Inc. network optimization services are geared toward maximizing the rate of return of our client's enterprise network investments. Zycom offers both long-term and short-term optimization services. Our long-term services address cost containment and network utilization issues related to the backbone architecture and infrastructure. These services are also offered as short-term projects, designed to identify tactical alternatives to optimize workgroup, departmental, building, or campus network investments. Finally, Zycom Technology Inc. can assist in optimizing "logical" networks by addressing a protocol, service or application that operates in the larger context of the client's enterprise network. Zycom's network optimization services include:

• Bandwidth allocation analysis and recommendations
• Network traffic analysis and recommendations
• Network process re-engineering
• Knowledge transfer to client personnel on key networking issues and topics

Network Management Systems and Strategies

Our network management capabilities include design and implementation of network operations/management centers, design of distributed network management systems, selection, installation, and integration of network management platforms and integration with alarm managers, trouble-ticket systems and "manager of managers" tools.

Zycom Technology Inc.'s network and host security skills include evaluation and documentation of security policies, selection and installation of Internet and Intranet firewalls, secure remote access solutions, identification and installation of various security tools, audits of server and workstation security, and training of clients on security topics. Our specialized expertise includes firewall design, remote access design, authentication, server, host, and workstation industry best practices, security protocols, cryptography and encryption, and high performance secure platforms.