About Us

We work hard to earn your business by learning all we can about your business. We are infrastructure technologists at heart that enjoy working with our customers like you and we enjoy a good challenge and finding creative ways to help you move forward.

We help companies evolve from managing and maintaining existing IT infrastructure to enabling business growth through innovation. Businesses engage us to transform their IT infrastructure to cloud ready platforms. Working with a diverse range of customers from large organizations such as the federal government to small and mid-market companies, they trust our unique & extensive IT experience.

Established in 1998, Zycom has evolved into a premier IT services organization in Canada.

As of 2022, Zycom has joined forces with ITI, a Canadian leader in technology transformation. Zycom’s and ITI’s senior experts, over 450 of the most experienced IT professionals in Canada, provide high levels of certification, increasing not only the range of expertise available to address our customers’ needs, but also the depth of the expertise and insights we can provide them. 

Our customer’s businesses, whether small, mid-sized or large, span the entire sector from Education, Healthcare, Manufacturing, Not for Profit, Private, Public, all levels of Government and the Department of National Defence. We provide a full range of products and services including: professional services, IT managed services, private & public cloud XaaS services and IT procurement. 

At Zycom we provide our people with the opportunity to grow and think outside the box.  Our philosophy is to listen to our customers and challenge our capabilities every day.  To feel the excitement as you leverage your entrepreneurial spirit.  To explore and discover new and emerging technologies and encapsulate our people, our skills, our partners and our experience as a working team to deliver leading, end to end IT solutions for our valuable customers.

Our Leadership

Tim Allen

As the Co-founder of Zycom, Tim’s vision has remained focused and determined, “Zycom Technology will be recognized as one of the very top value-add solution provider firms in Canada. We believe, our people believe and our clients see it every day! Our passion to create everlasting client relationships through exceptional service, attention to detail, and value enhancement, coupled with leading technology products and solutions, is how we differentiate ourselves.”
“We are a people business first and we look for the very best to join our growing team. We are very fortunate that top people have formed the nucleus of our organization and those great people have continued to attract other great people to join our winning team. It’s no secret today: Zycom continues to outpace the industry and climb the “who’s who” of the IT industry for Canada.”
Tim’s 30 years of experience in the IT industry started with Digital Equipment Corporation (DEC) where he quickly moved up the ranks from service, sales, marketing, and channel management, to district sales management. In 1998 during the Compaq and DEC Merger, Tim was successful in negotiating a buyout which formed the seed money to start Zycom Technology Inc. DEC was a great place to work and develop life-long industry relationships. Those relationships were the cornerstone to Zycom’s beginnings. A native of Kingston, Ontario, Tim holds an Electronic Engineering Technology Degree from St. Lawrence College and an Executive Leadership degree from University of Toronto/Babson College.

Terry Buchanan

VP Technology & GM
Terry comes to Zycom with over 20 years of IT experience in the enterprise and mid-market with an extreme passion for technology and business transformation. As the Vice President of Technology, Terry is responsible for managing successful outcomes from the services delivery team of the company. He is an active member of the leadership team and a thought leader in company strategy, sales & marketing, professional services processes & delivery models and operational transformation. As the General Manager, Terry oversees strategy, direction, business development, marketing, operations, and staff development for all pre and post sales for the Greater Toronto Area, Belleville and Kawartha areas and South Western Ontario.

Terry has broad management, sales and technical experience within information technology supply chain, including distribution, manufacturer, value added reseller, systems integration, managed service provider, and professional service delivery organizations. Prior to joining Zycom he has held senior leadership positions as Managing Director Professional Services, Vice President and CTO. He has also held senior positions in project management, solution architecture and delivery of open systems. Most notably Terry, a SNIA Certified Storage Networking Expert (SCSN-E) and accredited business continuity professional, is often presenting to audiences across North America on virtual desktop infrastructure (VDI), private cloud, and disaster recovery.

A native of Halifax, Nova Scotia, Terry obtained a Bachelor of Arts from Saint Mary’s University where he also captained the SMU football team for three years. He has completed the CIO Pocket MBA program at Boston University and completed a Professional Management certificate at University of Ontario Institute of Technology. Terry remains active in the community coaching youth hockey and football.

Mike Lucas

VP Operations
Mike is a co-founder of Zycom Technology. From his experience in software consulting and sales, Mike developed a perceptive understanding of the requirements of business clients and he wanted to develop top quality solutions for his clients with a company that met his high standards. That is how Zycom was born. Mike is very passionate about figuring out exactly what a business needs. “I love working with our clients to better understand their business challenges and to create innovative solutions to help them solve their problems.” Mike works relentlessly with the Zycom sales and technical staff to develop exactly the solutions that each client requires.

Mike is a graduate of the Royal Military College of Canada and holds a Bachelor of Science in Math and Physics. He started his military career as an Aerospace Engineer, working on Digital Equipment VAX systems supporting aircraft maintenance. Upon his retirement from the Canadian Forces in 1992, Mike joined a software consulting firm and developed knowledge retrieval technology solutions for corporate and industry clients. He then moved to Pioneer Standard where he honed his technical sales capabilities as a Digital reseller with enterprise clients in Eastern Ontario. With his solid science, technical and management background, and more than twenty years of experience working with IT, Mike sees the tremendous potential in the strong team that has been assembled at Zycom to ensure their continued success. His primary duties in the company include operations management, finance, HR and IT. He still manages a number of major accounts in the Eastern Ontario market.

Mike has established strong community ties in the Greater Kingston Area. In addition to his work with Zycom, Mike is heavily involved in minor hockey as a coach, trainer and referee, as well as league president. He has one child and has been with his wife for more than twenty years. Mikerecently completed his Master’s Degree in Business Administration, where each of his case studies serves as an opportunity to improve Zycom Technology!

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