Ottawa - Solutions Architect (Pro Service Delivery)

POSITION SUMMARY

Zycom is a leading IT solutions provider assisting clients to adopt innovative technology that simplifies IT complexity to digitally transform their businesses and lower total cost of IT ownership. Our award-winning Cloud Ready Platform solutions enable our small business, mid-market, enterprise, public sector and government clients to drive workforce productivity, secure business assets from cyber threats and increase business agility. We are in high growth mode and seeking candidates that want to be part of our industry disrupting journey.

This challenging, team-first position is designed for an experienced IT services delivery rock star; a project focused, multitasker with technical acumen, solid interpersonal skills, and pride in the quality of their work product. The individual selected to join the Zycom professional services organization will be able to seamlessly and comprehensively support multiple project delivery disciplines and support pre-sales activities towards driving scopes of work. Your exceptional dedication to serving the needs of customers, coupled with a relentless drive to become a valued goto resource for their customers and peers alike. The successful applicant will be able to learn quickly, the discipline to work from home and has experience in the IT channel partner industry.

 

DUTIES & RESPONSIBILITIES

To act as a customer interface for the professional services organization. Assist to identify, define and implement IT strategies and projects with the sales team. Liaise with the project manager, architects, consultants, technicians and vice president technology on project delivery. Liaise with the operations manager on support and escalation for managed services in support of client tickets as available and assigned.

  • Provide post sales service delivery in terms of analysis, design, implementation, migration, recommendations, upgrades, knowledge transfer, technical documentation, training, etc.
  • Assist in driving service delivery sales in terms of assisting in Statement of Work creation, client negotiations, presentations, demonstrations, RFP contributions, etc.
  • Provide Level-4 Support to operations team as required.
  • Recreate customer technical environments by researching, identifying, and resolving a variety of problems.
  • Work within and outside of subject matter expertise to expand self-knowledge base.
  • Assist in the development of practice expertise and cross training of other consultants.
  • Position involves up to 20% pre-sales and up to 75% technical/consultative hands-on delivery.
  • Obtain and maintain technical certifications related to practice areas

JOB SPECIFICATIONS

EDUCATION & EXPERIENCE

  • B.S. in Computer Science, Electrical Engineering, Math, or College diploma with Information Technology focus or equivalent work experience
  • Minimum 7 to 10 years overall work experience in a similar type role

KNOWLEDGE, SKILLS AND ABILITIES

To be considered for this position, applicants must possess superior service delivery and pre-sales skills, excellent written and verbal communication skills, strong time management skills, have a proactive ‘customer first’ approach to their job, and a demonstrated facility to work independently, but also as part of a broader team with common goals.

  • IT Infrastructure, Networking, Security, Systems, Storage and Virtualization project experience
  • Experience in providing technical support to mid-range and enterprise customers for mission critical Windows and Linux computer systems and related software
  • Windows 2016 Server administration and or hypervisor administration experience including Active Directory 2016 and migrations
  • Microsoft Office 365 administration and migration project experience preferred
  • Desktop administration experience required
  • Installation, configuration and provisioning of Microsoft operating systems
  • Installation, configuration and provisioning of vSphere & AHV hypervisors
  • Installation and configuration of servers, blade servers, switches, firewalls and UPS
  • Setup and operation of TCP/IP networking including firewall administration
  • Experience with Hyper-Converged solutions including Nutanix & VSAN a strong asset
  • Storage Area Networking is an asset
  • Application packaging with Citrix or Microsoft Terminal Server is an asset
  • Strong working knowledge of the various flavors of Unix, Linux, Microsoft plus x86 platforms, devices, and networking
  • Microsoft Azure training, experience and certification is a definite asset
  • MCSA Windows Server 2012 or better required
  • Nutanix NPP & or NCPI certification an asset
  • VCP6-DCV certification or better required
  • CCNA certification is an asset
  • CCA XenApp certification or relevant experience is an asset
  • CISSP certification is a strong asset
  • Level II Secret Clearance required or ability to obtain
  • Other vendor technical accreditations & certifications a definite asset
  • Excellent interpersonal skills
  • Strong spoken and written English skills
  • Bilingual (English/French) is an asset
  • Valid driver’s license and able to travel to client sites with own vehicle

WORK ENVIRONMENT

The successful candidate will essentially work from home, spending much of their work day at their home office or client site delivering professional services. The project work schedule will be managed by the Project Management Office and evenings and weekends are normal. Pre-Sales meetings will be coordinated via sales personnel and the Vice President Technology, who will also be to whom the architect will report.

 

We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise our representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes. Selected candidates should therefore advise us of their accommodation needs for each and every position they are contacted about or offered.

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