The Digital Workforce

The future of the workforce is going digital. With the evolution of technology quickly progressing, a variety of automated and robotic solutions are being made available to businesses interested in driving productivity efficiencies. However, the digital workforce is not a physical representation of a digital worker. Instead, a digital workforce utilizes virtual software to enhance the experience staff and consumers have with your business.

The Significance of The Digital Workforce Today

CNBC recently reported that a study conducted by IWG found that approximately 70% of professionals work remotely at least one day a week. 53% of people work remotely for at least half of the week.

This stems from the changing attitudes associated with work environments and whether the traditional nine-to-five working hours are the most beneficial to both staff members and the companies in which they work for.

By utilizing a digital workforce that enables employees to work in an environment that’s best suited for them, it’s believed that their views of the company are transformed, thus allowing them to be more productive.

In fact, a study reported by Forbes found that remote workers made 13.5% more calls than their coworkers who worked in the company’s office. Additionally, 91% of people who work from home feel that they’re more productive than when they are in the office. When Best Buy introduced a more flexible work program, they experienced a 35% increase in employee productivity, and when ConnectSolutions did the same, they found that 77% of remote workers were able to get more done in less time.

Components of a Digital Workforce

Transforming to a digital workforce isn’t as simple as sending your employees off with their computer to work at home.  There are various components that make up a digital workforce, such as the following:

WiFi connected and ISP connected

Remote workers need to have reliable, secure, fast Internet to ensure productivity efficiencies. Thus, a key component of a digital workforce is to have WiFi connections and ISP connections readily available for employees telecommuting.

Endpoints and newer desktop as a service (managed endpoints as a service)

Endpoints are the remote computing device that communicates with a network, such as any desktops, laptops, tablets, smartphones, servers or workstations used remotely. It’s imperative that any company undergoing a digital transformation has implemented the right software and technology that allows them to manage them.

Next-gen endpoint security

The utmost vital component to a digital workforce is security. With employees working remotely, you must have the highest grade of security installed on all devices to secure your data while also avoiding internet threats and attacks.

Notebooks and tablets

Notebooks and tablets present a plethora of advantages within the workplace, such as access to crucial documents, manuals, and books. This allows remote workers to increase speed and agility anytime, anywhere.

For example, Alaska Airlines equipped all of its pilots with iPads that hold the various flight manuals needed. By doing so, their pilots are able to access valuable information quickly from any location. Additionally, it’s environmentally-friendly and a more secure way to share crucial documents in comparison to physical manuals.

Portable 2nd USB monitors

You’ll need to provide your remote workers with reliable displays to enable optimal productivity. However, the displays must be portable to allow for easy transportation to and from locations. 2nd USB monitors ensure remote workers have a reliable display that they can hook up to their computer, sans complications and frustration as the monitors require nothing more than a USB port. This makes them power efficient and exceptionally portable.

Portable printers and scanners

Remote workers will need access to printers and scanners; supplying both machines to each remote worker is costly. However, with portable printers and scanners, remote workers are able to take the devices to their remote office when needed, as they’re compact enough to easily be transported to and from different locations.

Office productivity suites like Office 365

Office 365 is a web-based productivity tool designed to allow companies to capitalize on the power of collaboration. It helps remote workers work together on projects and communicate securely across any device. Put simply, it provides employees with vital business programs (Word, Excel, Outlook, Sharepoint, OneDrive for Business, Skype for Business, etc.) which can be accessed securely, anytime and anywhere, with optimal reliability.

Collaboration spaces like Microsoft or Cisco Teams and SharePoint

Workers need to have collaboration spaces that allow them to work together, despite being in separate locations. Advanced technology has made collaboration fairly easy amongst some of the biggest platforms, such as Adobe and Microsoft programs. There are also various apps dedicated solely to bringing together a team of remote workers such as Cisco Teams and SharePoint.

This component to a digital workforce is, inarguably, one of the most crucial ones to your success, as they enable remote workers to participate in meetings, group messages, collaboration, file-sharing and more.



The digital workforce is the future of business. To learn more about digitally transforming your company, contact Zycom today.

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