What’s Minimal Downtime and Disaster Recovery Worth to Your Business

When determining a budget for your company’s Disaster Recovery and Business Continuity plans, you must consider the impacts of infrastructure downtime. Understanding the costs associated with productivity loss, customer satisfaction concerns, employee morale, potential revenue loss and the possibility of losing clients will allow you to set a budget that protects your business.

Determining the Cost of Downtime

The most accurate way to determine the cost of downtime is to determine how many hours your company experienced downtime in a set period of time. Once you have collected the total hours of downtime, consider the number of offices and the number of employees you have, along with the average hourly salary. This will allow you to calculate the hourly cost of disruptions to business operations.

It’s imperative to consider all three factors – number of offices; number of employees, and average hourly salary – when determining the cost of downtime. An interruption to business continuity affects employees within your entire organization as they will be unable to access vital business applications which will contribute to a sizeable loss to productivity.

Determine Your Company’s Forbearance to Data Loss

The next step is to analyze your business’ compliance requirements and to compare them with the downtime tolerances as stated by the law. If your industry is in the healthcare, financial, legal or government industries, you will need to look through the regulatory requirements. HIPA and PIPEDA have implemented specific guidelines with regards to how company data must be stored and made available, and it is imperative to comply with these requirements to avoid the risk of legal complications.

Your company compliance policies on digital data protection will also help you understand your organization’s forbearance to data loss. These policies often state what data retention policies must be in place, and are key to protecting your company’s valuable information.

Additionally, all laws regarding file access controls, sharing controls and retention settings should be clearly defined in your compliance policies.

Determine Your Company’s Recovery Goals

Using the information collected from the two previous steps, determine recovery objectives that can be executed in the event of a disaster. These objectives will help you determine the necessary recovery procedures and timeframes to minimize downtime.

It’s crucial that your disaster recovery plan includes a Recovery Time Objective (RTO) and a Recovery Point Objective (RPO).  The RTO details the maximum time allotted to recover systems after a disaster event occurs, whereas the RPO pertains to the maximum permitted age of the data when recovering your operative system, or the maximum data loss recorded by time.

Importance of a Quality Disaster Recovery Plan

With a superior disaster recovery plan put in place, your company will experience minimal losses in revenue and productivity in the case of a disaster event occurring. The budget you allocate to your plan must be based on your company’s Recovery Time Objective (RTO) and the Recovery Point Objective (RPO) to ensure an optimal plan of action to minimizing the impacts of downtime, and the risk of legal and financial issues.

To learn more about determining the risks associated with your IT infrastructure crashing and how to create a powerful disaster recovery plan, speak with a Zycom specialist today. Zycom offers premium services that enable your business to focus on key competencies, while our experts focus on ensuring a smooth transition of your data to the cloud.

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